Belgacom 500 ユーザーズマニュアル

Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT No. BE 202 239 951 

Brussels Register of Legal Entities

Technical support  for your Forum® telephone exchange

All the user instructions for our Forum® telephone exchanges are available on the 
included CD ROM, and on our Internet site at: 

www.belgacom.be/pabx

.

In the event of a technical failure or problem, we request that you systematically carry 
out the following tests before contacting our technical support service. 

To facilitate the diagnosis, please inform the helpdesk operator

(1)

 of these test results. 

Our helpdesk can solve certain problems remotely. This will avoid a technician's visit 
and reduce repair time considerably. 

1. Reset the telephone by unplugging it and plugging it back in again.

2. Check the connections, cables and the various plugs. Try it out with the cables 

from another telephone that is working properly.

3. Test the defective telephone in another socket into which a functioning telephone 

is plugged.

1. Remove and then reinsert the batteries.

2. Ensure that the charger is properly connected.

3. Test the DECT telephone near each of the antennas.

1. Check that the installation is always powered by 230V.

2. Reset the PABX:

Switch off the 230V power supply for a few seconds. 
Disconnect the Forum's UPS backup power supply, too. 
Plug it back in and wait a few minutes for the system to start up again 
NB: You will not be able to use the system during this period 
(for up to 30 minutes).

If the problem persists, contact our technical support service.

If the problem persists after these few tests: 
Consult our Internet site 

www.belgacom.be

 or contact our technical support 24/24 at 

the following numbers: