ユーザーズマニュアル目次Contents3New in this release5Features5Offsite Agent log on dialog changes5Improved user interface5New configuration options for Permanent Connection mode5Other changes6Windows 7 support6Overview of the Offsite Agent desktop application7Offsite Agent Agent Desktop concepts8Offsite Agent Connection Modes8Accessing the Agent Desktop application8Identifying yourself as an offsite agent8Entering your access credentials9Logging on to the contact center9Using a PSTN telephone with Agent Desktop9The Agent Desktop client application10Work item paradigm10Top bar11Work list window11Action bar13User preferences13Offsite Agent dialog14Offsite Agent user workflow17Preparing an offsite PC for Agent Desktop21Installing the Agent Desktop prerequisites23Installing Agent Desktop23Creating a shortcut to the Agent Desktop24Starting Agent Desktop24Setting Agent Desktop to offsite mode25Logging on to Agent Desktop25Logging off from and exiting the Agent Desktop27Handling Telephony calls in Permanent Connection mode29Changing your status to Ready30Changing your status to Not Ready30Accepting a call in Permanent Mode30Declining a call in Permanent Mode31Making a call in Permanent Connection mode32Ending a call32Handling Telephony calls in On Demand mode33Changing your status to Ready in On Demand mode34Changing your status to Not Ready in On Demand mode34Accepting a call34Declining a call35Making a call in On Demand mode36Ending a call36Common agent functions on Agent Desktop39Placing a call on hold39Releasing a call on hold39Using the conference feature to consult a colleague40Transferring a call41Conferencing in another agent41Conferencing in a supervisor42Calling your supervisor42Using the Emergency key42Troubleshooting Agent Desktop on Offsite Agent45I cannot get a connection to the Agent Desktop server46I am on a call but the Agent Desktop displays a new contact46Agent Desktop stops responding but my Permanent Mode connection stays up46サイズ： 679KBページ数： 48Language: Englishマニュアルを開く
