ユーザーズマニュアル目次Purpose4Version4Topology4Documentation Checklist5Glossary of Terms6Tools and Utilities to Monitor and Troubleshoot Cisco CallManager10Cisco CallManager Administration Details10Microsoft Performance11Opening Microsoft Performance11Customizing Performance11Microsoft Event Viewer12Opening Event Viewer12Detailed Information about Events13SDI Trace13SDI Trace Output13Configuring Traces14SDL Trace15Enabling SDL Trace15Disk Space Warning17Sniffer Trace18Sniffer Trace Applications18Call Detail Records (CDR) and Call Management Records (CMR)18Enabling or Disabling CDRs19CDRs20Diagnostic CDRs (Also Known As CMRs)20Problem Categories21Voice Quality21Lost or Distorted Audio21i Button Help24Crackling25Check Your Loads25Echo25Check Your Loads26One-Way Audio or No Audio26MTP and One-Way Audio27Phone Resets27Dropped Calls28Check Your Loads31Cisco CallManager Feature Issues31Codec/Regions: Codec Mismatch31Locations32Conference Bridge32Transcoding Problems33MTP Resource Problems35Dial Plans37Partitions38Security40Slow Server Response42Reorder Tone Through Gateways42Gateway Registration Problems43Gatekeeper Problems48Inter-Cluster Trunks Only48Admission Rejects (ARJ)48Registration Rejects (RRJ)49Intra-Cluster Cisco IP Phone-to-Cisco IP Phone Calls50Sample Topology50Cisco IP Phone Initialization Process50Skinny Station Registration Process52Cisco IP Phone-to-Cisco IP Phone Call Flow within a Cluster53Cisco CallManager Initialization Process55Self-Starting Processes56Cisco CallManager Registration Process57Cisco CallManager KeepAlive Process58Cisco CallManager Intra-Cluster Call Flow Traces59Cisco IP Phone-to-Cisco IOS Gateway Calls63Sample Topology63Call Flow Traces63Debug Messages and Show Commands on the Cisco IOS Gatekeeper66Debug Messages and Show Commands on the Cisco IOS Gateway67Cisco IOS Gateway with T1/PRI Interface70Cisco IOS Gateway with T1/CAS Interface71Inter-Cluster Cisco IP Phone-to-Cisco IP Phone Calls73Sample Topology73Inter-Cluster H.323 Communication73Call Flow Traces74Failed Call Flow75Call Detail Records (CDRs and CMRs)77Writing Records77Reading Records77Removing Records78Table Schema78Known Issues79IP to Device Name Translation79OnNet vs. OffNet79OffNet Digits Dialed79Fields in a Call Detail Record79Field Data Conversions79Time Values79Deciphering the Time Stamp80IP Addresses80Converting IP Addresses80CDR Field Definition81CMR Field Definitions85Call Records Logged By Call Type86Normal Calls (Cisco IP Phone-to-Cisco IP Phone)87Abandoned Calls87Forwarded or Redirected Calls87Calls With Busy or Bad Destinations87Call Management Records Logged By Call Type88Normal Calls88Abandoned Calls88Forwarded Calls88Calls With Busy or Bad Destinations88Codec Types (Compression / Payload types)89Cause Codes89Alarms91Unable to write CDR data. (Alarm # 1711 - Major Alarm)91Calling Cisco Technical Assistance Center (TAC)92Index93Reading records77Records logged by call type86.cnf (definition)6Removing records78Table schema78Time values79µ-law (definition)6Writing records77ACF (definition)6Cisco CallManager, intra-cluster59Acronyms Defined6Admission Rejects (ARJ)48Station message exchange54CDRs91cluster53A-law (definition)6Failed75ANI (definition)6ARQ (definition)6Abandoned calls (logging)88B-Channel (definition)6Field definitions85Forwarded calls (logging)88Logged by call type88Normal calls (logging)88Reading records77Abandoned calls (logging)87Removing records78Alarms91Table schema78Basic CDRs20Writing records77Calling Search Space (definition)6Cause codes89Codec types89Dropped28Converting IP addresses80Deciphering the time stamp80Diagnostic CDRs20calls63Disabling19Enabling19inter-cluster73Field data conversion79Field definitions81Cisco IP Phone calls50Fields79Cause Codes89CCAPi (definition)6IP addresses80CCO (definition)6Known issues79CDR (definition)6Normal calls (logging)87Note about clustering20Codec mismatch31Payload types89Conference bridge resources32Dial plan37Feature issues31Initialization55Dial Plan37Intra-cluster call flow59Distorted Audio Problem21KeepAlive process58DN (definition)6Locations32DNIS (definition)7MTP resources35DNS (definition)7Partitions38Domino Analyzer18Registration process57Dropped Calls28Security40DRQ (definition)7Transcoding resources33DTMF (definition)7Echo25Event Viewer12Detailed information about13Case study63Opening12T1/CAS interface71T1/PRI interface70Failed Call Flow75Feature Issues31Initialization process50Flow (definition)7Full duplex (definition)7i button help24Cluster (definition)6G.711 (definition)7CMR (definition)6G.729 (definition)7CODEC (definition)6Gatekeeper48Codec mismatch31Admission rejects (ARJ)48Inter-cluster trunks only48CDRs89Registration rejects (RRJ)49H.323 inter-cluster73Registration problems43Conference Bridge32Reorder tone42Crackling25Glossary6DCF (definition)6H.225 (definition)7D-Channel (definition)6H.245 (definition)7H.323 (definition)7Cisco IOS Gatekeeper66Cisco IOS Gateway67Inter-cluster73Half Duplex (definition)7Cisco CallManager Administration10DHCP (definition)6Cisco IP Phone 7960 i button24Hookflash (definition)7One-Way Audio26and Media Termination Point27ICCP (definition)7Cisco CallManager55Partition (definition)7Cisco IP Phone50Partitions38CDRs89case study73PBX (definition)7H.323 communication73Performance Monitor11Customizing11Case study50Opening11Cisco CallManager call flow59Phone Resets27PRI (definition)8flow53IOS (definition)6Admission rejects (ARJ)48Cisco CallManager feature issues31Converting in CDRs80Codec Mismatch31ISDN (definition)7Conference bridge32Crackling audio25Dial plans37Jitter (definition)7Dropped calls28Echo25Gatekeeper48Gateway registration43Cisco CallManager process58Locations32Lost or distorted audio21MTP resources35Locations32Point27Lost Audio Problem21One-way or no audio26Partitions38Phone resets27Registration rejects (RRJ)49and one-way audio27Reorder tone through gateways42Security40Resource problem35Transcoding33MGCP (definition)7Voice quality21MTP (definition)7Cisco CallManager initialization55Cisco CallManager KeepAlive58Network Analyzer18Cisco CallManager registration57No Audio26Cisco IP Phone initialization50Self-starting processes56Skinny Station registration52PSTN (definition)8message exchange54Q.931 (definition)8Registration process52Registration process definitions53Sniffer Trace18Applications18RAS (definition)8SnifferPro18Region Problem31SNMP (definition)8SQL (definition)8Problems, gateway43Skinny Station process52Registration Rejects (RRJ)49T1/CAS (definition)8Reorder Tone42Route Filter (definition)8Cisco IOS Gateway71Route Group (definition)8T1/PRI (definition)9Route List (definition)8Route Pattern (definition)8Cisco IOS Gateway70RRJ (definition)8TCP (definition)9RTP (definition)8Terms Defined6TFTP (definition)9Topology4documentation checklist5SDI Trace13Trace Level Mask Usage Definitions6Configuring14Default file location14Output13Transcoding33Recommended levels15SDL Trace15Disk space warning17Enabling15UDP (definition)9Recommended levels17Recommended values16SDLTraceDataFlags definitions17Version4SDLTraceTypeFlags definitions17VLAN (definition)9Turn off tracing17Voice Activation Detection (definition)9Security40Self-Starting Processes56Crackling25SEP (definition)8Echo25Lost or distorted audio21Cisco IOS Gatekeeper66No audio26Cisco IOS Gateway67One-way audio26Example40Point27Output41VoIP (definition)9Silence Suppression (definition)8サイズ: 863KBページ数: 96Language: Englishマニュアルを開く