Nortel Networks NN43119-100 マニュアル

目次

• Title page

  2
• Revision history

  9
• Contents

  12
• IP Softphone 2050 overview

  15
  • Features

    15
  • Components

    17
    • Call Control window

      17
    • Local Directory window

      17
    • Settings window

      17
    • System tray icon and menu

      18
    • Expansion Module

      18
    • i2050.exe application

      18
• IP Softphone 2050 Call Control window

  19
  • Accessibility Interface

    19
  • Call Control window

    20
  • Accessibility Interface

    21
  • Call Control window elements and functions

    22
  • Hot keys

    25
    • Adding a hot key

      25
    • Removing a hot key

      26
  • System tray icon and menu

    27
• IP Softphone 2050 Directories

  28
  • Local Directory

    28
    • Opening a Local Directory from the Call Control window

      29
    • Directory entry management

      29
  • CS 1000 Directory

    30
• Agent and Supervisor features

  32
  • Logging in without Agent ID

    33
    • For basic ACD

      33
  • Logging in with Agent ID

    33
    • For Basic ACD or Contact Center Manager

      33
  • Logging in using Agent ID and Multiple Queue Assignments

    34
    • Using MQA login options

      34
    • Logging in: No Supervisor ID, No Priority

      35
    • Logging in: Supervisor ID, No Priority

      35
    • Logging in: No Supervisor ID, With Priority

      35
    • Logging in: Supervisor ID, With Priority:

      36
    • Using Default Login

      37
  • Logging out an agent

    37
    • Logging out temporarily

      37
    • Logging out

      37
• Agent features

  38
  • Incoming Call Notification

    38
  • Answering ACD calls

    39
    • Answering a call

      39
    • Terminating a call

      39
  • Using Force Call

    39
  • Using Activity Code

    40
  • Using Emergency

    41
  • Using Record On Demand key

    41
    • Using SAVE key

      42
  • Using NotReady

    43
  • Answering or making non-ACD calls

    43
    • Placing a call

      43
    • Answering a call

      43
  • Contacting your supervisor

    43
    • Answering a call from your supervisor

      44
    • Answering a call from your supervisor when on a call

      44
    • Placing a call to your supervisor when on a call

      44
    • Conferencing your supervisor to a call in progress

      44
    • Transferring a call to your supervisor

      44
• Supervisor features

  45
  • Using Answer Agent

    45
  • Using Agent key

    46
  • Using Answer Emergency

    46
  • Using Call Agent

    47
  • Using Interflow

    47
  • Using Night Service

    47
    • Activating Night Service

      48
    • Transitioning to Night Service

      48
    • Deactivating Night Service

      48
  • Using Observe

    48
  • Using Display Agent Status

    49
  • Using Display Queue

    50
• Index

  53