BlackBerry Q5 사용자 설명서

Troubleshooting: BlackBerry Hub

Troubleshooting wizard: I'm having problems using email

The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your 
email issue.

Note: This troubleshooting wizard is available in English only.

I'm not receiving messages

Try the following:

• If you recently changed an account password, make sure that you update the password in the Accounts settings on 

your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap 

 Settings > Accounts. 

Tap an account. Make your changes. Tap Save.

• Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network.  If 

you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

• If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from 

the top of the screen. Tap 

 Settings > Network Connections > Mobile Network. Make sure the Data Services 

switch is set to On.

I can only see email for the last 30 days

For some types of email accounts, the default timeframe that your BlackBerry device initially syncs email is 30 days in the 
past. To change this setting, on the home screen, swipe down from the top of the screen. Tap 

 Settings > Accounts. 

Tap the email account. In the Sync Timeframe drop-down list, tap an option. Tap Save.

I can't find my work email in the BlackBerry Hub

If you added a work account to your BlackBerry device, your administrator might have turned on a policy that separates the 
BlackBerry Hub into a work view, which contains your messages and notifications for only your work account, and a 
personal view, which contains your messages and notifications for only your personal accounts.

To see the work view, in the BlackBerry Hub, tap 

 > Switch To Work.

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