BlackBerry 10.3 사용자 설명서

• In the Device Connections section, verify that the Allow Connections switch is turned on.

On your computer, try the following:

• Turn off synchronization applications or antivirus applications temporarily.
• Sign out of BlackBerry Link and sign in again.
• Reset your BlackBerry ID username and password at 

.

• If you’re using antivirus software on your computer, check that the firewall is not blocking your connection to 

BlackBerry Link.

I can't create a backup file that contains all of my device data

Try the following:

• Connect your BlackBerry device to your computer using a USB cable. You can't create a backup file of your device data 

over a Wi-Fi network.

• On your device, verify that you are signed in to your BlackBerry ID. If you are not signed in, BlackBerry Link can't back 

up the data in your personal space.

• Verify that you entered the password on your device to unlock your work space. BlackBerry Link can't back up the data 

in your work space if your work space is locked.

• If your device is activated on BlackBerry Enterprise Service 10, verify with your administrator that you can restore data 

to your device.

I can't restore a backup file to my device

Try the following:

• Connect your BlackBerry device to your computer using a USB cable. You can't restore the data to your device over a 

Wi-Fi network.

• On your device, verify that you are signed in to your BlackBerry ID on your device. If you are not signed in, BlackBerry 

Link can't restore the data to your personal space.

• Verify that the same BlackBerry ID used on the device to create the backup file is being used on the device you are 

trying to restore the backup file to. On your device, try signing in to the BlackBerry ID that is associated with the backup 
file.

• If your device is activated on BlackBerry Enterprise Service 10, verify that you entered the password on your device to 

unlock your work space. BlackBerry Link can't restore the data to your work space if your work space is locked.

• If your device is activated on BlackBerry Enterprise Service 10, verify with your administrator that you can restore data 

to your device.

User Guide

Settings

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