Avaya 15-601063 사용자 설명서

Voicemail Pro

Page 4

15-601063 Issue 20l (03 March 2009)

IP Office

............................................................................ 155

4.6.3 Personal Distribution Lists

..................................................................... 156

4.7 Hunt Group Voicemail

............................................................................ 157

4.7.1 Hunt Group Configuration in IP Office

............................................................................ 158

4.7.2 Configuring Message Waiting Indication

............................................................................ 159

4.7.3 Configuring Group Broadcast

............................................................................ 160

4.7.4 Using a Short Code to Collect Voicemail

............................................................................ 161

4.7.5 Out of Hours Operation

............................................................................ 162

4.7.6 Configuring Announcements

............................................................................ 164

4.7.7 Customizing Announcements

............................................................................ 165

4.7.8 Hunt Group Queuing

............................................................................ 166

4.7.9 Customizing a Hunt Group Call Flow

..................................................................... 168

4.8 Recording Calls

............................................................................ 169

4.8.1 Call Recording Warning

............................................................................ 170

4.8.2 Changing the Recording Time

............................................................................ 170

4.8.3 Voice Recording Library (VRL)

............................................................................ 171

4.8.4 Manual Call Recording

............................................................................ 175

4.8.5 Automatic Call Recording

..................................................................... 181

4.9 Announcements

............................................................................ 181

4.9.1 Mandatory Announcement Example

............................................................................ 182

4.9.2 Personal Announcements

..................................................................... 183

4.10 Support for Callers with Impaired Hearing

............................................................................ 184

4.10.1 Installing Voicemail Pro TTY Prompts

............................................................................ 184

4.10.2 Changing User Locale

............................................................................ 184

4.10.3 Advice for Mailbox Owners Using a TTY
Device

............................................................................ 185

4.10.4 Changing the Language Setting for a TTY
Device

..................................................................... 187

4.11 Changing Language

............................................................................ 187

4.11.1 Supported Languages

............................................................................ 188

4.11.2 Changing the Language of System Prompts

............................................................................ 189

4.11.3 Changing the Language of Custom Prompts

..................................................................... 190

4.12 Mobile Twinning

............................................................................ 191

4.12.1 Example Call Flow

..................................................................... 193

4.13 Remote Voicemail Notification

............................................................................ 194

4.13.1 Callback

............................................................................ 196

4.13.2 Outcalling

Using the Voicemail Pro Client

..................................................................... 201

5.1 The Main Voicemail Pro Window

..................................................................... 202

5.2 Toolbar Icons

..................................................................... 203

5.3 Saving Changes and Making them Live

..................................................................... 203

5.4 Importing and Exporting Call Flows

..................................................................... 204

5.5 Including Other Files

..................................................................... 205

5.6 Start Points

............................................................................ 207

5.6.1 Default Start Points

............................................................................ 208

5.6.2 Using Start Points

............................................................................ 210

5.6.3 Viewing Call Flows as Text

..................................................................... 211

5.7 System Variables

............................................................................ 213

5.7.1 User Defined Variables

..................................................................... 215

5.8 Creating Modules

............................................................................ 215

5.8.1 Running a Module

..................................................................... 216

5.9 The Conditions Editor

............................................................................ 217

5.9.1 Using the Condition Editor

............................................................................ 220

5.9.2 Calendar

............................................................................ 221

5.9.3 Week Planner

............................................................................ 222

5.9.4 Condition

............................................................................ 222

5.9.5 Compare

Voicemail Pro Actions

..................................................................... 225

6.1 Connections

..................................................................... 226

6.2 Available Actions

..................................................................... 229

6.3 Standard Action Tabs

............................................................................ 229

6.3.1 General

............................................................................ 230

6.3.2 Entry Prompts

............................................................................ 231

6.3.3 Using the Wave Editor

............................................................................ 233

6.3.4 Specific

............................................................................ 233

6.3.5 Reporting

............................................................................ 234

6.3.6 Results

..................................................................... 235

6.4 Basic Actions

............................................................................ 236

6.4.1 Generic

............................................................................ 239

6.4.2 Speak Text

............................................................................ 240

6.4.3 Menu

............................................................................ 242

6.4.4 Goto

............................................................................ 243

6.4.5 Disconnect

............................................................................ 243

6.4.6 Home

............................................................................ 243

6.4.7 Module Return

..................................................................... 244

6.5 Mailbox Actions

............................................................................ 245

6.5.1 Get Mail

............................................................................ 246

6.5.2 Leave Mail

............................................................................ 247

6.5.3 Listen

............................................................................ 248

6.5.4 Voice Question

............................................................................ 249

6.5.5 Campaign

..................................................................... 250

6.6 Configuration Actions

............................................................................ 251

6.6.1 Edit Play List

............................................................................ 251

6.6.2 Record Name

............................................................................ 252

6.6.3 Play Configuration Menu

............................................................................ 253

6.6.4 Select System Prompt Language

..................................................................... 254

6.7 Telephony Actions

............................................................................ 255

6.7.1 Variable Routing

............................................................................ 257

6.7.2 Route Incoming Call

............................................................................ 257

6.7.3 Route by Call Status

............................................................................ 258

6.7.4 Transfer

............................................................................ 259

6.7.5 Whisper

............................................................................ 260

6.7.6 Call List

............................................................................ 261

6.7.7 Dial by Name

............................................................................ 262

6.7.8 Conferencing Center

............................................................................ 263

6.7.9 Assisted Transfer

............................................................................ 265

6.7.10 Alphanumeric

..................................................................... 267

6.8 Miscellaneous Actions

............................................................................ 268

6.8.1 eMail

............................................................................ 269

6.8.2 Open Door

............................................................................ 270

6.8.3 Alarm Set

............................................................................ 270

6.8.4 Clock

............................................................................ 271

6.8.5 Post Dial

............................................................................ 272

6.8.6 VB Script

............................................................................ 273

6.8.7 Remote Call Flow

..................................................................... 274

6.9 Condition Actions

............................................................................ 275

6.9.1 Test Condition

............................................................................ 276

6.9.2 Set User Variable

............................................................................ 277

6.9.3 Test User Variable

............................................................................ 278

6.9.4 Test Variable

..................................................................... 280

6.10 Database Actions

............................................................................ 281

6.10.1 Database Open

............................................................................ 281

6.10.2 Database Execute

............................................................................ 282

6.10.3 Database Get Data

............................................................................ 282

6.10.4 Database Close

..................................................................... 283

6.11 Queue Actions