Avaya 03-300430 사용자 설명서
Server Alarms
84 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers
5
MIN
“service xntpd could not be restarted” — The Linux network time protocol
daemon is down. The server’s clock and recently logged time stamps may
be inaccurate.
daemon is down. The server’s clock and recently logged time stamps may
be inaccurate.
1. Enter /sbin/service xntpd restart to restart the xntpd daemon.
2. If the daemon restarts, manually clear the alarm, either from the:
2. If the daemon restarts, manually clear the alarm, either from the:
●
Web interface, by selecting Alarms and Notification, the
appropriate alarm, and Clear
appropriate alarm, and Clear
●
Linux command line, by entering almclear -n #id
If not, escalate this problem for explicit guidance with steps 2
through
a. Enter grep svc_mon /var/log/messages to investigate why the
daemon failed.
b. If this problem affects call processing, continue with the following
steps now.
If not, continue only at the customer’s convenience – since the
following commands cause a brief service outage.
following commands cause a brief service outage.
The following commands cause a brief service outage.
c. If the grep command’s output does not help:
●
S8700 | 8710
: enter server to verify that the suspected server is the
standby. If necessary and at the customer’s convenience, enter
server -if to force a server interchange.
server -if to force a server interchange.
●
S8500
: Proceed to Step
If necessary and at the customer’s convenience, enter server -if to
force a server interchange.
d.
S8700 | 8710
: Reboot the standby server, either from the:
●
Web interface, by selecting Shutdown This Server
●
Linux command line, entering /sbin/shutdown -r now
e.
S8500
: Reboot the server, either from the:
●
Web interface, by selecting Shutdown This Server
●
Linux command line, entering /sbin/shutdown -r now
3. If rebooting the standby does not help or if the problem recurs, escalate
the problem to the next higher tier.
Table 23: SVC_MON Alarms in Media Server (continued)
Event
ID
Alarm
Level
Level
Alarm Text, Cause/Description, Recommendation
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