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Voice Prompts and Call Flows 

This appendix describes the default voice prompts installed with the 
ReadiVoice system, how they’re used, and the ReadiVoice call flows. 

Overview 

You can use multiple sets of voice prompts in the ReadiVoice system, which 
you can customize for specific needs. Before you start customizing your voice 
prompts or installing additional voice prompt sets, it helps to familiarize 
yourself with the default voice prompt set. 
The installation process puts the default voice prompt files into the following 
locations: 
• /rahome/bridge/sound/1/adpcm contains the .wav files in ADPCM 

format (for InnoVox 480 bridges). 

• /rahome/bridge/sound/1/g711 contains the .wav files in 

µ-law format 

(for InnoVox 4000 bridges). 

• /rahome/bridge/sound/2 contains the same two format-specific 

subdirectories and their files. The appropriate subdirectory (based on 

your bridge type) is the source for Prompt Set 1. 

If you want to add a second prompt set, you must create the directory 

/rahome/bridge/sound/3, and put the new .wav files into the appropriate 
format-specific subdirectory (adpcm or g711) for your system. The third set’s 

files must be in the appropriate subdirectory of /rahome/bridge/sound/4, 

and so on. 
The Prompt Sets page in the Administration interface lets you add new 

prompt sets to the ReadiVoice database (making them available for 
provisioning), rename prompt sets, or delete prompt sets from the ReadiVoice 
database (making them unavailable, but not removing the files themselves). 
See 

To change the prompts themselves, you must replace the .wav files for the 

prompts you want to change. Use the information in this appendix to help you 
determine the appropriate text for your customized messages.