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8.3  ActiveSync Synchronization Problems

This section discusses various problems that may be encountered when synchroniz-
ing using a partnership. 

Some familiarity with these applications, Windows 95/98/NT 4.0, and your 
NETBOOK PRO is assumed. You will also need a full installation of your PC PIM. 

The majority of synchronization problems are caused by setting up a synchroniza-
tion incorrectly. Please make sure you have read the appropriate sections in 
Chapter 6: “Using The PC Connection” first. These explain the correct way to set 
up a synchronization.

8.3.1  Basic Troubleshooting For Synchronization Problems

Some common causes of sychronization errors include incorrect settings, and 
e-mail issues. 

Incorrect settings can result from the wrong program being associated with a partic-
ular synchronization event. If you have Outlook installed on your PC, ActiveSync 
will most likely automatically assume that Tasks, E-mails, etc., should all be associ-
ated with Outlook. Verify that the programs you are using are associated with the 
type of synchronization you require.

E-mail issues usually stem from conflicts in address books, and conflicting settings 
in ActiveSync itself. To verify that e-mails get synchronized to and from the 
NETBOOK PRO correctly, verify that the e-mail addresses in the NETBOOK PRO 
outbox are valid. ActiveSync will provide some error text on synchronization to 
help you detect such problems. Conflicting settings in ActiveSync can result in e-
mails being transferred as headers only, or without attachments. Check the settings 
for the ActiveSync service in Inbox on the NETBOOK PRO to resolve this issue.