Avaya Comcode 700220627 사용자 설명서

If a problem arises that requires assistance, use the support information and help lines 
presented below.

For answers to common problems, CMS customers and Avaya technicians can access the 
CMS technical support FAQ at:

Click on Support, then click on Call Center/CRM Solutions, then click on CentreVu Call 
Management System, and then click on FAQ. 

Please check this information before you call in a trouble ticket. It could save you time and 
money.

Customers can report problems and generate trouble tickets by calling:

1-800-242-2121

The customer is prompted to identify the type of problem (that is, Automatic Call 
Distribution, hardware, or CentreVu

 CMS), and is connected to the appropriate service 

organization.

Avaya technicians can receive help by calling:

1-800-248-1234

For customer and technician support outside the United States, see the Avaya web site:

Click on Support, then click on Escalation Lists US and International. For escalation 
telephone numbers outside the United States, click on Global Escalation List.