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Answer a Call 

Basic Call Handling Features - Page 9 

IP Office 2420 + EU24 User’s Guide 

Basic Call Handling Features - Page 9 

40DHB0002UKEG – Issue 4 (9th February 2004) 

Answer a Call 

When a call arrives at your 2420 telephone, you hear a ringing tone and a blinking bell 
icon appears on the associated call appearance.  
 
To answer an incoming call: 
Do one of the following: 
• 

If you are not active on another call, answer the call using your handset, headset, 
or speakerphone (see Speakerphone on page 10). 

• 

If you are active on a call already, place the active call on hold (Hold on page 11), 
and then answer the incoming call. 

• 

If the call appearance for the ringing call is not displayed on the current screen 
page, use 

to return to the first page of the Home screen. When you locate 

the call appearance for the ringing call, press the corresponding call appearance 
button. 

 

You can make calls from the 2420 telephone using a variety of methods as follows: 
To manually make a call: 
1.  Dial the required number on the key pad (remember to include the required access 

code (for example, 9) for an outside line) and listen to the progress of the call. 

2.  Adjust speakerphone volume as necessary.  

•  To change the volume use the 

and 

buttons. The display shows the 

volume level. (There are eight volume levels.) 

3.  If the call is not answered, you can clear the call by pressing 

 Speaker or 

 Drop 

or 

4.  When the call is answered, either speak or pick up the handset and speak to the 

called party. 

 
To automatically make a call: 
Do any of the following: 
• 

Press 

 Redial and a call appearance key 

 to have the 2420 telephone dial 

the last number that you dialed. 
or 

• 

Access the Call Log and initiate a call to a specific entry.  
See Using the Call Log on page 17. 
or 

• 

Access the Speed Dial List in your personal directory and initiate a call to a specific 
entry. See Speed Dials on page 13.  

• 

When the call is answered, either speak or pick up the handset and speak to the 
called party. 

 

To clear an established call either: 
1.  Replace the handset  

or  

2. Press 

 Drop. You will hear dial tone, unless you are in ‘call centre mode’