IBM MaxLoader 사용자 설명서

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MaxLoader User’s Guide 
 
106 
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You may need to change your printer port [even though it is working fine 
with your printer] because TopMax / ChipMax communicates with your 
computer via the printer port in a bi-directional mode. 
ƒ 
For new device support, TopMax is no longer supported since January 
2006. TopMax will be upgraded to TopMaxII. Please contact 
support@eetools.com
 for further question. 
5. Contacting Customer Support 
 
EE Tools provides telephone technical assistance during normal business hours 
(9:00 AM to 5:00 PM, Pacific Time). 
ƒ 
Please call our Technical Support Department or your local EE Tools’ 
distributor while you are at your computer and be prepared to repeat the 
sequence of steps leading up to the problem.  
ƒ 
 Submit your support request to 
support@eetools.com
 or you may log-in 
www.eetools.com
 and submit your request. 
ƒ   Have the following information ready when you call or send support request 
to support@eetools.com: 
- The invoice number for the user who bought programmer from EE Tools. 
- The distributor's name and the purchased date. 
- The model & serial number found in the back side of  programmer. 
- The hardware software revision number from option info location at the 
MaxLoader software screen. 
- Description of problem with error message. 
- The exact part number and package type you are working with. 
- The adapter part number for non-standard 
package.