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FAQs and Troubleshooting 
42
AC750 WiFi Range Extender 
FAQs
This section provides answers for difficulties you might experience with the extender.
1. 
Question. Will the extender work if I connect it to my wireless router with an Ethernet 
cable?
It depends. If the switch is set to Extender, the extender connects to the router over WiFi. 
If the switch is set to Access Point, the extender connects to the router with an Ethernet 
cable.
2. 
Question. What are the user name and default password to log in to the extender?
Answer. If you are online at http://www.mywifiext.net, you can use the following user 
name and password to log in:
User name. admin
Password. password
3. 
Question. The web browser setup guide keeps asking me for my network security key 
(passphrase), and I am sure I have entered the correct passphrase. What can I do?
The extender is probably placed at the borderline of the range covered by the router or 
access point. For more information, see 
If you are using WEP security, make sure that you are typing the wireless key in the 
correct field.
4. 
Question. I am connected to EX6100_NETGEAR_2GEXT or EX6100_NETGEAR_5GEXT 
and launched a browser. Why can’t I see the web browser setup genie?
Try these troubleshooting steps:
Make sure that your computer is set up to use DHCP (most are).
Make sure that the Client Link LED is green and that you have a valid IP address. 
Relaunch the web browser and type http://www.mywifiext.net or 
http://www.mywifiext.com
 in the address field of the web browser. Enter admin for 
the user name and password for the password.
5. 
Question. Is seamless roaming supported? During a VoIP call, when I move to a different 
location, the call is dropped. What should I do?
Answer. No, the extender does not support seamless roaming. You might notice 
performance issues if your network device (laptop, smartphone, or tablet) connects to a 
different WiFi network. For example, you might connect to the extender WiFi network, 
begin a call, and then move to the location of your existing network. Your device 
automatically connects to the network in your current location, which takes a few seconds 
and might cause your call to be dropped.To prevent this problem, decide which WiFi 
network you want to use for your VoIP call and stay within the range of that network. 
6. 
Question. My router security is WEP and I entered the wrong passphrase or security key 
on the extender. I cannot access the extender anymore. What can I do?