Avaya NN44400-710 사용자 설명서
NN44400-710 Contact Center Performance Management
12 November 2010
103
Expert reports
Procedure steps
Step
Action
1
Insert the DVD in your DVD drive.
2
Select the CCMM\CacheODBCSoftware folder.
3
Double-click the ODBCDriver.exe file.
--End--
Defining the DSN (CCMM)
To access the Contact Center Multimedia database from a report writer application, you
must install the Caché ODBC driver and define the DSN.
must install the Caché ODBC driver and define the DSN.
Procedure steps
Step
Action
1
From the Windows Start menu, choose Administrative Tools.
2
Start the Data Source (ODBC) application.
3
Click the System DSN tab.
4
Click Add.
5
Select Intersystems ODBC.
6
Click Finish.
7
Enter information into the following boxes:
Name: The name for the data source. For example, CCMM_47.10.25.3_DSN.
Description: (Optional) Additional information about the data source.
Host: Enter the IP address or computer name of the Contact Center Multimedia server.
Port: Leave at the default (1972).
Cache Namespace: MULTIMEDIA
8
In the User Name box, type mmExternal.
9
In the Password box, type mmExt.
10
Click Test Connection.
11
Click OK.
--End--