Avaya NN44400-710 사용자 설명서
Filter management
18
NN44400-710 Contact Center Performance Management
12 November 2010
6
To choose all available applications, select the Select All check box.
7
Click Submit to save your changes.
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Adding agent elements to a filter
Include specific agents’ statistics by adding agent elements.
Prerequisites
•
Log on to Real-Time Reporting or Historical Reporting. See
.
•
Create at least one filter. See
•
Ensure that you have access to filters.
•
Ensure that you do not log on as the webadmin.
Procedure steps
Step
Action
1
From the Filters menu, select Manage Filters.
2
In the left pane, select the filter to edit.
3
Select the Contact Center Manager Server on which to add the elements.
4
Select the Agents tab.
5
Click the Assign Agents heading.
6
From the first list, select Last Name, First Name, Department, Comment, or Login
ID.
ID.
7
From the second list, select contains, is equal to, or start with.
8
In the box, type a value to search.
You can search for up to five levels by selecting And or Or from the last list.
9
Click Search.
Agents that match your criteria appear in a table.
10
In the list of available agents, select the check box for each agent to add to the filter.
OR
To choose all available agents, select the Select All check box.
11
Click Submit to save your changes.
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