Avaya NN44400-710 사용자 설명서

다운로드
페이지 155
Graphical displays
38
NN44400-710 Contact Center Performance Management
12 November 2010
 
Adding a graphical display
Create a graphical display.
Prerequisites
Log on to Real-Time Reporting. See 
.
Procedure steps
Step
Action
1
From the Displays menu, select Add Graphical Display.
2
In the Name box, type the name of the new graphical display. 
This is the name that appears on the system tree.
3
From the Server list, select the server on which to create the graphical display.
You cannot create agent maps or IVR graphical displays on the Network Control 
Center (NCC) server.
4
In the Element Type area, select the from the following list the element type that 
corresponds to the type of graphical display to create:
Agent: Create an agent map.
Application: Create an application billboard or chart or time line.
IVR: Create an IVR billboard or chart or time line.
Skillset: Create a skillset billboard or chart or time line.
Agent Position Count: Create an agent position count billboard or chart.
All: Create a dashboard or a private or public collection, or a private billboard or 
public billboard collection.
5
In the Presentation area, select the type of graphical display to create. 
The type of chart you can create varies according to the selection you made in the 
Element type area.
6
Click Edit Properties to configure the graphical display. The corresponding properties 
window appears.