Avaya NN44400-710 사용자 설명서

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Configure an agent map. See 

Activate the required agent map display in box view.

Double-click an agent icon in the agent map display. 

A new window appears that lists the agent details.

You can configure a billboard display to select a statistic to monitor closely.

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Log on to Real-time reporting. See 

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In the Real-Time Reporting main window, from the menu, select Displays, Add 
Graphical Display. 

In the Name box, type the name of the new billboard graphical display. This is the name 
that appears in the system tree. You can use alphanumeric characters only.

From the Server list, select the server on which to create and save the billboard.

If you selected the NCC server, in the Element Type area, select Agent Position 
Count, Application, or Skillset. 

If you selected a nodal server, in the Element Type area, select Application, IVR, or 
Skillset.

In the Presentation area, select Billboard.

Click Edit Properties to configure the new billboard display.

In the Billboard title box, accept the default name provided, or delete the default name 
and type a custom name to appear at the top of the billboard display. 

Do not include spaces, special characters, punctuation, or the ampersand (&) in the 
billboard title.

From the Data collection mode list, select either moving window or interval-to-date.

For nodal billboards, from the Application or Skillset list, select the application or 
skillset to monitor, or select Summary. 

For IVR or NCC billboards, you can select only Summary. When you select Summary, 
you can monitor the statistic across all the applications or skillsets in your partition on