Avaya NN44400-710 사용자 설명서
NN44400-710 Contact Center Performance Management
12 November 2010
59
Real-time report customization
Adding a new column to a real-time display
When you customize your private real-time display grids, you can add new columns by
choosing from a list of available statistics. The available statistics can include custom
formulas if your administrator creates them in the Configuration component.
choosing from a list of available statistics. The available statistics can include custom
formulas if your administrator creates them in the Configuration component.
Prerequisites
•
Log on to Real-Time Reporting. See
.
Procedure steps
Step
Action
1
In the left pane, select the server that contains the display to customize.
2
Click the Private Tabular Displays folder.
The folder expands to show a list of private displays.
3
Click the display to customize.
4
Click the Columns tab.
5
From the Available Fields list, select the statistic to add to the real-time display.
6
Click Add Field.
The column appears in the sample display table.
7
Click Submit to save your changes.
--End--
Customizing display properties
You can customize private display properties to meet your requirements.
Prerequisites
•
Log on to Real-Time Reporting. See
.
•
Create a private display. See
Procedure steps
Step
Action
1
In the left pane, under the server that contains the display to customize, click the
Private displays folder.
Private displays folder.
2
Click the real-time display to customize.
3
On the Properties page, select your customized settings.
4
Click Submit to save your changes
--End--