Avaya NN44400-710 사용자 설명서
Graphical displays
38
NN44400-710 Contact Center Performance Management
12 November 2010
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Adding a graphical display
Create a graphical display.
Prerequisites
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Log on to Real-Time Reporting. See
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Procedure steps
Step
Action
1
From the Displays menu, select Add Graphical Display.
2
In the Name box, type the name of the new graphical display.
This is the name that appears on the system tree.
3
From the Server list, select the server on which to create the graphical display.
You cannot create agent maps or IVR graphical displays on the Network Control
Center (NCC) server.
Center (NCC) server.
4
In the Element Type area, select the from the following list the element type that
corresponds to the type of graphical display to create:
corresponds to the type of graphical display to create:
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Agent: Create an agent map.
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Application: Create an application billboard or chart or time line.
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IVR: Create an IVR billboard or chart or time line.
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Skillset: Create a skillset billboard or chart or time line.
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Agent Position Count: Create an agent position count billboard or chart.
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All: Create a dashboard or a private or public collection, or a private billboard or
public billboard collection.
public billboard collection.
5
In the Presentation area, select the type of graphical display to create.
The type of chart you can create varies according to the selection you made in the
Element type area.
Element type area.
6
Click Edit Properties to configure the graphical display. The corresponding properties
window appears.
window appears.