Avaya NN44400-120 사용자 설명서

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NN44400-120 Offsite Agent User Guide
26 November 2010
23
 
Preparing an offsite PC for Agent Desktop
Installing the Agent Desktop prerequisites
Agent Desktop requires Microsoft .NET framework 3.5, Windows Installer 3.1 
Redistributable (v2), Microsoft Visual C++ 2005 SP1 Redistributable Package (x86) 
installed on your computer. You can install these components from the Agent Desktop 
server.
Prerequisites
Access your corporate network through your broadband connection.
Procedure steps
Step
Action
1
In Windows Explorer or Internet Explorer, enter the HTTP address (URL) provided by 
your system administrator for Agent Desktop. The correct URL format is <Agent 
Desktop servername>/agentdesktop.
2
Click Install Prerequisites.
3
Follow the on-screen instructions to complete installing the Agent Desktop
 
prerequisites.
--End--
Installing Agent Desktop
Agent Desktop uses smart client technology to push the Agent Desktop client to your 
desktop. There is no installation program as such, you install the application by entering 
a URL in your internet browser. Agent Desktop does not include a desktop icon, but it is 
possible to create one for ease of access.
Prerequisites
Ensure that the administrator has configured your Windows User ID in 
Communication Control Toolkit and that you have a valid User ID, Password, and 
Domain for use with Agent Desktop.
Access your corporate network through your broadband connection.