Avaya NN44400-120 사용자 설명서

This procedure describes things to check if you cannot connect to the Agent Desktop 
server using the URL supplied by your administrator.

Check whether your broadband connection is up and you can access general Internet 
sites, e.g. www.avaya.com.

Check whether you can connect to other servers in your corporate domain, e.g. 
corporate e-mail.

If your broadband connection is working and you can connect to other servers in your 
corporate domain, contact the Offsite Agent administrator for assistance.

This procedure describes the actions to take if you receive a contact notification on the 
Agent Desktop while you are already on a call. The most likely cause if you are in On 
Demand mode is that you have taken or made a non-contact center call using your 
telephone, but did not make yourself Not Ready.

Check whether you are in Ready state.

Select Go Ready from the Agent Status list to change yourself to Not Ready.

This procedure describes the actions to take if your Agent Desktop stops responding but 
your Permanent Mode call stays up. The most likely cause of this situation is a loss of 
connection between your desktop computer and the Agent Desktop server.

You need to disconnect your permanent mode call by exceeding the Permanent Mode 
hang-up limit of five hang-ups in fifteen seconds.