Avaya CPSEE_TSP500 사용자 설명서

Avaya

Table of Contents

CPSEE_TSP500 User Guide

Version 4.0

Contents 2

This document is confidential and proprietary to SER Solutions and is not for external use.

Quit...............................................................................................................3-3

Activating the CPSEE_TSP500....................................................................3-3

Admin Terminal ............................................................................................3-4

The TSP Configuration Menu....................................................................... 3-5

Accessing the Dialing Rules.........................................................................3-5

Modifying the ISDN Configuration ................................................................3-6

Configuring the Syslog ...............................................................................3-13

Select System Tools...................................................................................3-14

View the Trunks File...................................................................................3-17

Write Configuration to Archive...................................................................3-19

Chapter 4 Features and Enhancements ......................................... 4-1

Introduction .................................................................................................. 4-2

Restarting Protocols.................................................................................... 4-3

Graceful Campaign Close ............................................................................ 4-4

Integrated Recording Feature ..................................................................... 4-5

Agentless Campaign - Feature ................................................................... 4-6

Transferring a Call off of the TSP.................................................................4-6

Text-To-Speech (TTS) Messages - Feature ................................................ 4-7

Caller ID Name - Feature ............................................................................. 4-8

Example .......................................................................................................4-8

Example .......................................................................................................4-8

Collect DTMF Digits - Feature ................................................................... 4-10

Personnel Ring Back - Feature .................................................................. 4-11

Trunk Features and Enhancements........................................................... 4-13

New Trunk Utilization files - Feature ..........................................................4-13

Trunk Bound Alerts Sent to the SysLogger ...............................................4-14

Billing Codes - Feature............................................................................... 4-15

User Data Features and Enhancements.................................................... 4-16

Sending User Data over ISDN - Feature ...................................................4-16

Support for ISDN protocol DMS250 - Feature............................................4-16

New Country - Feature............................................................................... 4-17

Monitoring Features and Enhancements ................................................... 4-18

Silent Coaching - Feature...........................................................................4-18

Client Monitoring for Conferences -Enhancement .....................................4-19

Client Monitoring for Outbound Remote Stations-Feature .........................4-19

Restricted Monitors - Enhancement ...........................................................4-19

Decibel Level Adjustment - Feature ...........................................................4-22

Dialing Features and Enhancements ......................................................... 4-23