Avaya NN44400-114 사용자 설명서

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Dynamic pages that are customized through the use of cookies can appear 
differently because you and the customer each have separate cookies. 
Cookies are never shared by you and the customer.

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Framed pages cannot be pushed completely. The URL defining the frameset 
is pushed, but the individual URLs in each frame are not pushed.

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After a page is pushed, if either you or the customer follows a link to another 
page, the other person does not see that change.

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If you and the customer both click the Push Page icon at approximately the 
same time, you both see the form that was pushed last. However, both URLs 
appear in the Text Chat log.

In the chat box, select Push the selected web page icon.

Type the URL of the Web page to send to the customer.

Select the URL to push it.

OR

Select a predefined URL to send to the customer.

Transfer a chat session to another available agent. You can transfer a chat 
session only once.

Once you are into a chat session, click Consult.

In the left pane, under Transfer to, select the skillset from the drop-down list.

Click the appropriate agent name.

Click Consult.

Click Complete Transfer.