Avaya NN44400-114 사용자 설명서

Use Agent Desktop to handle voice, e-mail, outbound, Web communications, 
instant messaging, voice mail, fax, scanned documents, and SMS text message 
contacts. Use Agent Desktop in the following situations: 

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to handle voice contacts when Agent Desktop is installed on a 
Communication Control Toolkit server

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to handle voice contacts, outbound contacts (voice calls from you to 
customers), e-mail messages, or Web communications contacts when 
Agent Desktop is installed on a Contact Center Multimedia server

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to work with the Microsoft Office Communications Server to handle voice and 
instant messaging in a SIP-enabled contact center

This chapter describes the main user interface of the Agent Desktop application. 
There are three main sections to the Agent Desktop user interface:

The Agent Desktop also provides other controls and menus that are explained 
in the following chapters.

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