Avaya NN44400-114 사용자 설명서

Some disposition codes indicate that the call was completed (for example, Not 
Interested or Sale Made), while other disposition codes indicate that the call was 
not completed (for example, No Answer or Number Busy). If the call was not 
completed, or the customer requested a callback, you can schedule a callback.

Click the Disposition codes tab.

Select the disposition code that most accurately reflects the result of your call.

End the call after you verify the customer details, answer all of the questions in 
the script, and record a disposition code. 

If the disposition code is configured to do so, the script questions and answers 
are saved in the multimedia database. Contact your supervisor or administrator 
for more information about which disposition codes to select.

If the call is incomplete, or the customer requests a callback, you can schedule 
a callback.

Click Finish.

Schedule a callback if you made a call from your desktop and the customer was 
not available. You can also schedule a callback in response to an e-mail 
message or telephone request from a customer. A scheduled callback outbound 
contact is not pegged against an outbound campaign.

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Ensure that you are not working on another contact.

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Ensure that your telephony toolbar is open.