Avaya NN44400-114 사용자 설명서

This chapter describes how to perform fax message tasks. Use Avaya Aura™ 
Agent Desktop to perform the following tasks when you handle a fax message:

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Accept the incoming fax message.

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Review the fax message.

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Send a reply.

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Forward a fax message.

Fax messages from customers are forwarded by a fax server to an e-mail 
address within the contact center. The fax is sent to an appropriate skillset 
queue. If you are assigned to this skillset, then the fax message is presented to 
you. You reply to the fax message by sending an e-mail message back to the fax 
server. The fax server then sends the reply fax to the customer.

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Ensure that your status is ready.

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Ensure that you have the assigned skillset to handle fax messages.

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Accept an incoming fax message to view the message. Agent Desktop presents 
this new fax message as a new work item in the work list window.

On the Agent Desktop work list, select the new fax message work item, and 
click Accept.