Lucent Technologies 108596560 사용자 설명서

Hospitality Operations 

1

About This Document 

Issue 6

December 1999

This document contains the procedures for using the hospitality features of the 
GuestWorks

® 

and DEFINITY

®

 Enterprise Communications Server (ECS) family 

of products. These services include a group of switch-based features that support 
the lodging and health industries. Hotels, motels, and hospitals use these features 
to improve their property management and to provide assistance to their 
employees and clients.

Each procedure in this document is intended for one of the following groups of 
users:

■

Guests (or patients)

■

Attendants and front desk personnel

■

Housekeeping staff members

The hospitality services are assembled into this document for the system 
managers, attendants, and front desk personnel who use the services and explain 
the procedures to guests and housekeeping staff. Guests and housekeeping staff 
will have access to simplified instructions for the specific procedures they use.

This document does not address basic telephone or attendant console 
operation.

Attendants and front desk personnel should receive specific training in hospitality 
operations.