Avaya Enterprise Communications Server 사용자 설명서

Issue 1

November 2000

Hospitality Operations 

2

About This Document 

The hospitality services are described in this document for the system managers, 
attendants, and front desk personnel who use the services and explain the 
procedures to guests and housekeeping staff. Guests and housekeeping staff will 
have access to simplified instructions for the specific procedures they use.

This document does not address basic telephone or attendant console 
operation.

Attendants and front desk personnel should receive specific training in hospitality 
operations.

This document is organized under the following major topics:

■

Hospitality Services Overview

■

Guest Operations

■

Console Operations (attendant and backup)

■

Voice Messaging Operations

■

Call Accounting Operations

■

Housekeeping Staff Operations

■

Administration Options

■

Reports

■

Guest Operations Artwork.

The following conventions are used in this document:

■

Unless specified otherwise, the term “switch” signifies the DEFINITY 
ECS or GuestWorks.

■

The term “attendant console” signifies the Model 302 or PC console that is 
usually found at the front desk. The term “backup telephone” signifies 
either a Model 6408D+ or a Model 6424D+ telephone with attendant-type 
feature buttons. Other multiappearance telephones can be used, but the 
preferred models are the 6408D+ and the 6424D+.

■

Buttons you press on the console or backup telephone are shown as 
follows:

Release