Avaya IP600 사용자 설명서

Overview for Avaya IP600 Internet Protocol Communications Server

555-233-001 — Issue 5 — November 2000

112

Call Forwarding — Call Forwarding provides four functions:

Call Forwarding All Calls — Allows calls to be forwarded to an internal 
extension, external (off-net) number, an attendant, or an attendant group. 

Call Forwarding Override — Allows the user at the forwarded-to extension to 
override Call Forwarding and either initiate a call or transfer a call back to the 
forwarded-from extension.

Call Forward Busy/Don’t Answer — Allows calls to be forwarded when the 
called extension is busy or when the call is not answered after an administrable 
interval. If the extension is busy, the call forwards immediately. If the 
extension is not busy, the incoming call rings the called extension, then 
forwards only if it remains unanswered longer than the administered interval.

Call Forwarding Off Net — Allows calls forwarded off net to be tracked for 
busy or no-answer conditions. The system brings the call back for further call-
coverage processing if specified conditions are met. This feature is particularly 
useful for Telecommuters, who can have their on-site office calls forwarded to 
their home offices.

Call Coverage — Call Coverage provides automatic redirection of calls that meet 
specified criteria to alternate answering positions in a Call Coverage path. A 
coverage path can include any of the following: a telephone, an attendant group, a 
Uniform Call Distribution (UCD) hunt group, a Direct Department Calling 
(DDC) hunt group, an Automatic Call Distribution (ACD) hunt group, a voice 
messaging system, or a Coverage Answer Group (CAG) established to answer 
redirected calls.

In addition to redirecting a call to a local answering position, you can 
administer Call Coverage to:

Redirect calls based on time-of-day

Redirect calls to a remote location

Allow users to change back and forth between two lead-coverage paths from 
either an on- or off-site location

Coverage Callback — Allows a covering user to leave a message for the called 
party to call back the person who called.

Coverage Incoming Call Identification — Allows multi-appearance telephones 
users without a display in a Coverage Answer Group to identify an incoming 
call to that group.

Go to Cover — Allows users who call another internal extension to send the 
call directly to coverage.

Send All Calls — Allows users to temporarily direct all incoming calls to 
coverage regardless of the assigned call-coverage redirection criteria. 
Covering users can temporarily remove their telephones from the coverage 
path. The feature is activated and deactivated via a button or access code.

Consult — Allows a covering user, after answering a call received through 
Call Coverage, to call the called party for private consultation. Consult can be 
used to let a covering user ask the principal if they want to speak with the 
calling party.