DELL MD3220 사용자 설명서

Troubleshooting: Your Storage Array Software

MDSM may take a few minutes to update a status change to Unresponsive 

or from Unresponsive. A status change from or to Unresponsive depends on the 

network link to the storage array. All other status change updates faster.

You can gather various types of inventory, status, and performance data that 

can help troubleshoot any problem with the storage array. All the files are 

compressed into a single archive in a zipped-file format. You can forward the 

archive file to your Technical Support representative for troubleshooting and 

further analysis.
To generate the support data report:

1 In the AMW, perform one of these actions:

• Select 

Advanced Troubleshooting  Support Data  Collect.

• Select the 

Support tab, and click Gather Support Information. 

The Collect All Support Data window is displayed.

Adding a Storage 

Array

The Contacting Storage Array icon is shown in 

the Tree view and Table view until the current 

status of each managed storage array is known.
The Contacting Storage Array icon is shown in 

the EMW Status Bar and the AMW Status Bar 

and the tooltip shows Contacting Storage arrays.
As each storage array is contacted, its current 

status is obtained and shown in the Tree view and 

Table view. The applicable statuses are the 

Optimal, Needs Attention, Fixing, or 

Unresponsive.

Adding a Storage 

Array OK

No problems were encountered while adding the 

storage array.
MDSM software continues to check for any 

status change events.

Adding a Storage 

Array Error

Appears only when an error occurs.

book.book  Page 220  Monday, June 21, 2010  11:00 AM