Sunrise Global CM250 IP 사용자 설명서
Chapter 7
Service and Support
85
Chapter 7
Sunrise Service and Support
Sunrise is committed to excellent service worldwide. Our goal
is to provide you with professional assistance in the use of our
software and services, wherever you are located.
is to provide you with professional assistance in the use of our
software and services, wherever you are located.
Technical Support and Customer Service solutions vary by
country. If you have questions about the services described
below, please refer to the section “Technical Support”.
country. If you have questions about the services described
below, please refer to the section “Technical Support”.
Sunrise also provides product training to regional Sunrise
representatives so that they can provide some product support in
your region in a prompt and personalized manner.
representatives so that they can provide some product support in
your region in a prompt and personalized manner.
Technical support
Sunrise is located in the Eastern Time zone with regular office
hours from 8:00
hours from 8:00
AM
to 8:00
PM
. A toll free number service
covering all of North America is provided at no charge. Key
Sunrise personnel can always be reached any time of the day
through a toll free number or electronic mail service over the
Internet.
Sunrise personnel can always be reached any time of the day
through a toll free number or electronic mail service over the
Internet.
International customers should contact the nearest Sunrise
representative or the factory at 1-514-725-6652 or by fax at
1-514-725-5637
representative or the factory at 1-514-725-6652 or by fax at
1-514-725-5637
North America Toll Free: 1-800-297-9726
Outside of North America: 1-514-725-6652
E-mail address for Technical Support:
catv_tech_support@sunrisetelecom.com
catv_tech_support@sunrisetelecom.com
Website: sunrisetelecom.com/broadband