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GuestWorks and DEFINITY ECS Release 9
Technician Handbook for Hospitality Installations  
555-231-743  
Issue 1
November 2000
Translations and Testing 
143
Miscellaneous Translations 
Assigning DID Numbers to Guest Rooms 
(Switch)
Front desk personnel can assign a DID number to a guest room when the guest 
checks in, or at any time during the guest’s stay. A DID number gives the guest a 
direct phone number to his or her room that can be shared with family or business 
associates. A DID number also enhances guest security by allowing people to 
contact guests without giving out the guest room number. The DID number can be 
dialed as an extension from within the property, or as a 7- or 10-digit number by 
callers outside of the property. These numbers are selected from a block of DID 
numbers purchased by the customer from the customer’s local telephone 
company.
DID numbers can be assigned to guest rooms using two different features:
Automatic Selection of DID Numbers, or
Custom Selection of VIP DID numbers.
Automatic Selection of DID Numbers allows the switch to automatically assign a 
DID number to a guest room when the guest checks in. The switch selects the 
DID numbers from an administered set of DID numbers that have been 
designated for automatic assignment. The numbers are selected on a rotating 
basis, with the oldest DID number assigned with each new check-in. After the 
switch assigns a DID number, the number can be viewed and changed manually 
from an attendant console or backup telephone. The pool of DID numbers used 
for this feature is separate from the pool of numbers used for the Custom 
Selection of VIP DID Numbers feature.
Custom Selection of VIP DID Numbers allows the switch to assign a special DID 
number to a guest room when a guest checks in. The front desk personnel select 
the DID numbers from an administered set of DID numbers that have been 
designated for custom, or repeat, assignment. This feature is used for VIP guests 
that wish to have the same DID number every time they check in to the property. 
After a DID number is assigned, the number can be viewed and changed 
manually from an attendant console or backup telephone. The pool of DID 
numbers used for this feature is separate from the pool of numbers used for the 
Automatic Selection of DID Numbers feature.
These features work when checking in either from the attendant console or 
backup telephone, or when checking in using a PMS, as long as the PMS 
software has been updated to use this feature. The switch PMS messages have 
been changed to allow the PMS to request a DID number, which the switch sends 
as part of the check-in response (automatic selection) or as a separate message 
(custom selection). See the 
GuestWorks and DEFINITY ECS Property 
Management System Interface Specifications (555-231-601, Issue 3 or later) for 
more details.