Avaya IP Office User and Administration CD Set 4.2 700459332 사용자 설명서
제품 코드
700459332
Product Description
IP Office 4.2
IP Office 4.2
© 2009 AVAYA All rights reserved.
Page 107
Issue 18.s.- (22 May 2009)
Call Waiting
A User may not want people calling them to receive busy tone if they are already on another call, but have the
call receive ring tone and have some kind of alert that there is a call waiting. The user can then decide to finish
or hold the current call and answer the one that is waiting. The amount of information that is available about
the call that is waiting depends on the type of phone the user has, or if they are using Phone Manager.
call receive ring tone and have some kind of alert that there is a call waiting. The user can then decide to finish
or hold the current call and answer the one that is waiting. The amount of information that is available about
the call that is waiting depends on the type of phone the user has, or if they are using Phone Manager.
As Call waiting tone can be disruptive it is possible to turn the feature on or off and even suspend it for a
single call – useful for conference calls.
single call – useful for conference calls.
Do Not Disturb (DND)
This is the ability to temporarily stop incoming calls ringing at a user's telephone. It will prevent the user from
receiving Hunt Group calls and give direct callers either voicemail (if enabled) or a busy signal. This feature
can be enabled/disabled from the phone or via the Phone Manager application.
receiving Hunt Group calls and give direct callers either voicemail (if enabled) or a busy signal. This feature
can be enabled/disabled from the phone or via the Phone Manager application.
It is possible to have some calls bypass the DND setting and ring the phone. For example a manager might
have their secretary’s extension number on the DND exceptions list. The exceptions list can be easily managed
by the Phone Manager application. Both internal and external numbers can be on the exception list.
have their secretary’s extension number on the DND exceptions list. The exceptions list can be easily managed
by the Phone Manager application. Both internal and external numbers can be on the exception list.
Dial Plan
IP Office has a very flexible numbering scheme for extensions, hunt groups and feature commands. While the
system has default numbering for feature codes and extensions, they can all be re-defined. Default extensions
and hunt groups have 3 digit numbers starting at 200 but these can be changed from 2 to 9 digits through the
IP Office Manager application. There is a default set of feature access “short codes,” but these can be changed
to what ever the end user requires, within limits. This is useful for example, if IP Office is replacing a system
where DND was accessed by dialling *21, it is possible to change the IP Office Short Code to mimic the code of
the replaced system.
system has default numbering for feature codes and extensions, they can all be re-defined. Default extensions
and hunt groups have 3 digit numbers starting at 200 but these can be changed from 2 to 9 digits through the
IP Office Manager application. There is a default set of feature access “short codes,” but these can be changed
to what ever the end user requires, within limits. This is useful for example, if IP Office is replacing a system
where DND was accessed by dialling *21, it is possible to change the IP Office Short Code to mimic the code of
the replaced system.
In certain countries IP Office can support a Secondary Dial Tone when an access digit is dialled, though this
limits some functionality like Alternate Route Selection (ARS). IP Office can also be configured to work without
line access digits, by analyzing digits as they are dialled and determining if they are for an internal number or
should be sent out on a line – this is valuable in SOHO installations where users will not necessarily be used to
dialling an access digit for an outside line.
limits some functionality like Alternate Route Selection (ARS). IP Office can also be configured to work without
line access digits, by analyzing digits as they are dialled and determining if they are for an internal number or
should be sent out on a line – this is valuable in SOHO installations where users will not necessarily be used to
dialling an access digit for an outside line.
Paging
All Avaya digital and IP phones supported on the IP Office that have loudspeakers can be used to receive
broadcast audio messages without having to install a separate paging system. Paging can be to individual
phones or groups of phones.
broadcast audio messages without having to install a separate paging system. Paging can be to individual
phones or groups of phones.
Analog extension ports can be configured for connection to external overhead paging systems, usually through
an adapter, such that a port can be included in a paging group to permit mixed phone and overhead paging.
an adapter, such that a port can be included in a paging group to permit mixed phone and overhead paging.
Some Avaya digital and IP phones are able to answer a page by pressing a key while the page is going on, this
terminates the page and turns it into a normal call.
terminates the page and turns it into a normal call.
This feature is supported across the IP Office Small Community Network
Intrude
The Call Intrude feature allows a user, if permission through IP Office Manager is given, to join an existing
conversation whether this is an internal or external call.
conversation whether this is an internal or external call.
A user with the "Can Intrude" option can join a call on any extension on the system, however, a User with
"Cannot be Intruded" setting would prevent others from joining their call.
"Cannot be Intruded" setting would prevent others from joining their call.