Siemens HHSC V2/V2.1 L30280-Z622-A356 사용자 설명서
제품 코드
L30280-Z622-A356
Over and above the standard features of an
attendant console, such as call acceptance,
consultation, connection, call hold, tog-
gling, etc., the HiPath Hospitality Service
Center attendant console also includes a
room status display, a Do Not Disturb func-
tion, call forwarding for every guest exten-
sion, and the entry of wakeup call requests
via the user interface (client console).
attendant console, such as call acceptance,
consultation, connection, call hold, tog-
gling, etc., the HiPath Hospitality Service
Center attendant console also includes a
room status display, a Do Not Disturb func-
tion, call forwarding for every guest exten-
sion, and the entry of wakeup call requests
via the user interface (client console).
In addition, the integrated hotel manage-
ment system allows the use of hotel-related
functions such as check in and check out,
reservations, bookings, room grid display
and invoice generation via the invoice assis-
tant.
ment system allows the use of hotel-related
functions such as check in and check out,
reservations, bookings, room grid display
and invoice generation via the invoice assis-
tant.
The HHSC software also includes call data
recording for managing telephone charges
incurred by hotel guests and administrative
personnel, and for telephone box manage-
ment.
recording for managing telephone charges
incurred by hotel guests and administrative
personnel, and for telephone box manage-
ment.
The most important functions of the HiPath
Hospitality Service Center are as follows:
Hospitality Service Center are as follows:
●
Call control (hotel attendant console)
●
Call control center
●
Direct call buttons
●
Telephone box management
●
Room reservation
●
Check in and check out, group check in
and check out
and check out
●
Room grid display
●
Management of room category prices
and seasonal surcharge factors
and seasonal surcharge factors
●
Invoice assistant for flexible invoice
generation
generation
●
Generation of interim invoices
●
Lists (historical statistics)
●
Entry of names for caller identification
●
Telephone call data recording and
evaluation
evaluation
●
Flexible telephones/telephone boxes
●
Wakeup call entry via call control (user
interface)
interface)
●
Emergency call number and phone num-
ber monitoring
ber monitoring
●
Prepayment
Description of Features
Call Control (Hotel Service Center)
The "Call Control" module can be used to
manage calls, display the call status of
guests, enter wakeup calls and lock or un-
lock telephone boxes. There is a fixed con-
nection (CTI) between the PC (on which the
software is started) and the associated tele-
phone (reception extension).
The "Call Control" module can be used to
manage calls, display the call status of
guests, enter wakeup calls and lock or un-
lock telephone boxes. There is a fixed con-
nection (CTI) between the PC (on which the
software is started) and the associated tele-
phone (reception extension).
Call Control Center
The "Call Control" is a regular attendant con-
sole and allows staff members to deal with
inbound and outbound calls. The automatic
connection to the "Direct Call Buttons" and
"Service Tracking" allows guest and tele-
phone status information to be viewed, and
service requests to be entered, thus en-
abling fast, personal communication with
the guest.
The "Call Control" is a regular attendant con-
sole and allows staff members to deal with
inbound and outbound calls. The automatic
connection to the "Direct Call Buttons" and
"Service Tracking" allows guest and tele-
phone status information to be viewed, and
service requests to be entered, thus en-
abling fast, personal communication with
the guest.
Direct Call Buttons
The “Direct Call Buttons” can be used to
store internal and external phone numbers
and the associated names. Selections are
made by clicking on the relevant button.
The symbol on the button also indicates the
status of the internal user’s extension.
The direct call buttons can be classified in
separate tab pages, enabling organization
into logical categories such as administra-
tion, housekeeping, emergencies, etc.
The “Direct Call Buttons” can be used to
store internal and external phone numbers
and the associated names. Selections are
made by clicking on the relevant button.
The symbol on the button also indicates the
status of the internal user’s extension.
The direct call buttons can be classified in
separate tab pages, enabling organization
into logical categories such as administra-
tion, housekeeping, emergencies, etc.
Call Status Viewer
The "Call Status Viewer" provides an over-
view of guest information and of the status
of the extensions (busy, call state, etc.).
Staff members can identify key information
at a glance thanks to fast search functions
and automatic user guidance. Examples of
such information include the guest name,
language, extension status, wakeup calls,
call forwarding and received messages.
The "Call Status Viewer" can also be used to
enter and change wakeup calls, activate the
Do Not Disturb function, and to set and
clear the message indicator (provided the
IVR system is installed). Class of service
changes for hotel extensions can be initiat-
ed and cleared.
The "Call Status Viewer" provides an over-
view of guest information and of the status
of the extensions (busy, call state, etc.).
Staff members can identify key information
at a glance thanks to fast search functions
and automatic user guidance. Examples of
such information include the guest name,
language, extension status, wakeup calls,
call forwarding and received messages.
The "Call Status Viewer" can also be used to
enter and change wakeup calls, activate the
Do Not Disturb function, and to set and
clear the message indicator (provided the
IVR system is installed). Class of service
changes for hotel extensions can be initiat-
ed and cleared.
Telephone Boxes
Using specially created extensions and the
"Telephone Box" function, the hotel can al-
low every guest to make a phone call. Calls
are charged without the need to generate a
room invoice. The temporary allocation of
trunk services ensures that only authorized
persons can make calls from these exten-
sions.
Using specially created extensions and the
"Telephone Box" function, the hotel can al-
low every guest to make a phone call. Calls
are charged without the need to generate a
room invoice. The temporary allocation of
trunk services ensures that only authorized
persons can make calls from these exten-
sions.
Booking (Front Office Functions)
The Front Office module provides the basic
hotel functions such as reservations, check
in and check out, booking and the printing
of invoices. A graphical room grid also of-
fers a transparent overview of current room
occupancy and availability.
The Front Office module provides the basic
hotel functions such as reservations, check
in and check out, booking and the printing
of invoices. A graphical room grid also of-
fers a transparent overview of current room
occupancy and availability.
Reservations
The “Reservation” function allows reserva-
tions to be made for specific rooms. A room
reservation can assign one or more rooms
to one person. Of course, it is also possible
to make a general room reservation so that
a specific room is not allocated until the
guest checks in.
The reservation assistant displays the avail-
able room resources after the relevant peri-
od has been entered. One or more rooms
can be selected for each reservation. The
prices are stored in the system for each
room, but can be changed. The guest name
assigned during reservation can be
changed individually at check in or after ar-
rival.
If more than one room has been linked to a
guest profile or company profile, these
rooms can either be listed under the initial
guest profile at check in, enabling them to
be invoiced together, or allocated individual
guest profiles. All relevant guest informa-
tion is stored in a guest profile database.
The “Price Modifier” function can be used to
change the prices for guest rooms and con-
ference rooms automatically for predefined
periods. This enables seasonal prices to be
defined in advance.
Prices can be reduced for specific guests
(premium guests) or groups of guests (cor-
porate rate).
The “Reservation” function allows reserva-
tions to be made for specific rooms. A room
reservation can assign one or more rooms
to one person. Of course, it is also possible
to make a general room reservation so that
a specific room is not allocated until the
guest checks in.
The reservation assistant displays the avail-
able room resources after the relevant peri-
od has been entered. One or more rooms
can be selected for each reservation. The
prices are stored in the system for each
room, but can be changed. The guest name
assigned during reservation can be
changed individually at check in or after ar-
rival.
If more than one room has been linked to a
guest profile or company profile, these
rooms can either be listed under the initial
guest profile at check in, enabling them to
be invoiced together, or allocated individual
guest profiles. All relevant guest informa-
tion is stored in a guest profile database.
The “Price Modifier” function can be used to
change the prices for guest rooms and con-
ference rooms automatically for predefined
periods. This enables seasonal prices to be
defined in advance.
Prices can be reduced for specific guests
(premium guests) or groups of guests (cor-
porate rate).