RCA dcd302ra 사용자 매뉴얼
60
What we will do:
•
Exchange the defective portion of your DSS System with a new or, at our option, refurbished unit. The cost
for removal and re-installation of any portion of the system is your responsibility.
for removal and re-installation of any portion of the system is your responsibility.
How you get service:
•
Call 1-800-377-3399 and have your unit’s date of purchase and model and serial number ready.
The model/serial number information is on the back of your receiver.
The model/serial number information is on the back of your receiver.
•
A representative will troubleshoot your problem over the phone.
•
If the representative determines that you should receive a replacement receiver or antenna you will be
provided with a Return Authorization (RA) number. No returns will be accepted without the RA number.
provided with a Return Authorization (RA) number. No returns will be accepted without the RA number.
To return your unit for repair or exchange:
•
Write the RA number on the outside of the carton used to return the unit. Make sure you insure your
shipment in case of damage or loss.
shipment in case of damage or loss.
•
Carefully pack the unit using the original box and packing material if possible.
•
Include with the shipment:
•
A copy of your dated bill of sale or invoice to verify your unit’s warranty eligibility.
•
A brief note describing your receiver problem.
•
Your company’s name, address and phone number.
Thomson assumes no responsibility of warranty shipments from the customer to the factory if
not shipped in the manner prescribed by Thomson.
not shipped in the manner prescribed by Thomson.
•
Include a cashier’s check or money order for payment if there are any out of warranty labor or parts charges
which were indicated by the representative, and you elect not to use your credit card.
which were indicated by the representative, and you elect not to use your credit card.
•
After we receive your product, a new or refurbished unit will be shipped to you next business day delivery.
Appendix A: Warranty Information