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APPENDIX B: TROUBLESHOOTING 
This chapter provides information about troubleshooting the NETGEAR Model FSM7328S Managed 
Stackable Layer 3 Fast Ethernet Switch. Topics include: 
Troubleshooting chart 
Additional troubleshooting suggestions 
 
Troubleshooting Chart 
Table B-1 lists symptoms, causes, and solutions of possible problems.  
 
Table B-1. Troubleshooting Chart 
Symptom 
Cause 
Solution 
Power LED is off. 
No power is received 
Check the power cord connections for the 
switch at the switch and the connected device. 
Make sure all cables used are correct and 
comply with Ethernet specifications. 
Link LED is off or intermittent. 
Port connection is not 
working. 
Check the crimp on the connectors and make 
sure that the plug is properly inserted and 
locked into the port at both the switch and the 
connecting device. 
 
Make sure all cables used are correct and 
comply with Ethernet specifications. See 
Appendix D. 
 
Check for a defective adapter card, cable, or 
port by testing them in an alternate 
environment where all products are functioning.
File transfer is slow or 
performance degradation is a 
problem. 
Half- or full-duplex setting 
on the switch and the 
connected device are not 
the same. 
Make sure the attached device is set to auto 
negotiate. 
 
Check System message log. 
A segment or device is not 
recognized as part of the network. 
One or more devices are not 
properly connected, or 
cabling does not meet 
Ethernet guidelines. 
Verify that the cabling is correct. Be sure all 
connectors are securely positioned in the 
required ports. Equipment may have been 
accidentally disconnected. 
ACT LED is flashing continuously 
on all connected ports and the 
network is disabled 
A network loop (redundant 
path) has been created (see 
Figure 2-3). 
Break the loop by ensuring that there is only 
one path from any networked device to any 
other networked device. 
 
Additional Troubleshooting Suggestions 
If the suggestions in Table B-1 do not resolve your problem, refer to the troubleshooting suggestions in this 
section. 
 
Network Adapter Cards 
Make sure the network adapter cards installed in the PCs are in working condition and the software driver 
has been installed.
 
 
 
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