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Model FVS328 ProSafe VPN Firewall with Dial Back-up Reference Manual
Troubleshooting
9-3
May 2004, 202-10031-01
Local or Internet Port Link LEDs Not On
If either the Local or Internet Port Link LEDs do not light when the Ethernet connection is made, 
check the following:
Make sure that the Ethernet cable connections are secure at the firewall and at the hub or 
computer.
Make sure that power is turned on to the connected hub or computer.
Be sure you are using the correct cable:
— When connecting the firewall’s Internet port to a cable or DSL modem, use the cable that 
was supplied with the cable or DSL modem. This cable could be a standard 
straight-through Ethernet cable or an Ethernet crossover cable.
Troubleshooting the Web Configuration Interface
If you are unable to access the firewall’s Web Configuration interface from a computer on your 
local network, check the following:
Check the Ethernet connection between the computer and the firewall as described in the 
previous section.
Make sure your computer’s IP address is on the same subnet as the firewall. If you are using 
the recommended addressing scheme, your computer’s address should be in the range of 
192.168.0.2 to 192.168.0.254. Refer to 
 to find your computer’s IP 
 to configure your computer.
Note: 
If your computer’s IP address is shown as 169.254.x.x:
 
Recent versions of Windows and MacOS will generate and assign an IP address if the 
computer cannot reach a DHCP server. These auto-generated addresses are in the range of 
169.254.x.x. If your IP address is in this range, check the connection from the computer to the 
firewall and reboot your computer.
If your firewall’s IP address has been changed and you don’t know the current IP address, 
clear the firewall’s configuration to factory defaults. This will set the firewall’s IP address to 
192.168.0.1. This procedure is explained in 
.
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