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Troubleshooting
101
Questions About Channels and Channel Changing
I can’t get the channel to change.
Cable with no cable box
• Be sure that you are using the TiVo remote and that you hold it 
so the TiVo button points toward the DVR. 
• Press any button on the remote. Does the red light above the 
TiVo button flash? If not, make sure the batteries are positioned 
correctly in the remote. If they are, try a new set of batteries. If 
the red light on the remote does flash, do the lights on the front 
of the DVR seem to respond when you press any button on the 
remote? If they do not, restart your DVR by unplugging it, 
waiting 15 seconds, then plugging it back in.
• Verify that your TiVo DVR was set up correctly by checking the 
System Information screen. (From the TiVo Central
®
 screen, 
select Messages & Settings, then Account & System 
Information, then System Information.) On the System 
Information screen, verify that the Program Source is listed as 
“Cable without Box.” If not, repeat Guided Setup and set up the 
DVR for cable with no cable box. (To repeat Guided Setup, see 
page 66.)
Cable or satellite box with the Serial cable
• Make sure the cable or satellite box is turned on.
• Verify that the Serial Control cable is plugged into the data 
connector on the cable or satellite box and into the CHANNEL 
CHANGING/SERIAL 
jack on the back of the DVR.
• Unplug the cable or satellite box’s power cord, then plug it back 
in. Then try changing channels with the TiVo remote again.
• Try using the cable or satellite box’s remote to change the 
channel. If it doesn’t work, contact the manufacturer or service 
provider.
• Serial control of a Motorola/General Instruments DCT2000 
series cable box may not be available for all customers. Check 
with your cable provider to find out if your cable box is enabled 
for serial control.
Cable or satellite box with the IR cable
• Make sure the cable or satellite box is turned on.
• Make sure you are using the DVR’s remote control, and that you 
hold it so the TiVo button points toward the DVR, not at the TV, 
or cable or satellite box.
• Refer to the Start Here poster to verify that the IR Control cable 
is positioned correctly in front of the IR sensor. Also, make sure 
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