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Troubleshooting
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Questions About Audio and Video
The audio and video are out of sync.
• The audio and video may re-sync if you change channels.
• You may be able to re-sync audio and video by pressing the 
INSTANT REPLAY button on the remote control.
• Press the TiVo button to go to the TiVo Central
®
 screen, then 
press the LIVE TV button to return to live TV.
• Verify that all your audio and video cable connections are 
secure. Make sure cables are connected from the OUT jack of 
one device to the IN jack of the next. Never connect OUT to 
OUT or IN to IN. 
• You can also try restarting your DVR. From TiVo Central, select 
Messages & Settings, then Restart or Reset System, then Restart 
the DVR. On the Restart the DVR screen, press the THUMBS 
DOWN button three times, then press ENTER. You will see the 
Welcome screen and the system will restart within a few 
minutes.
My DVR was working, but now the picture is frozen.
• Try changing channels.
• Try restarting your DVR. From TiVo Central, select Messages 
& Settings, then Restart or Reset System, then Restart the DVR. 
On the Restart the DVR screen, press the THUMBS DOWN 
button three times, then press ENTER. You will see the 
Welcome screen and the system will restart within a a few 
minutes. You can also restart the DVR by unplugging it, waiting 
at least 15 seconds, then plugging it back in.
I don’t get a picture now, even though I have been 
able to get one in the past. 
• Your TV may not be set to the correct input. Most TVs have an 
input button that says either “TV/Video,” “Input,” or “Source.” 
It may be on the TV or on the TV remote control. Look at your 
TV and TV remote and try changing the input setting.
• If you have your DVR connected to a VCR, the VCR may not be 
set to the correct input. Most VCRs have an input button that 
says either “TV/Video,” “Input,” or “Source.” It may be on the 
VCR or on the VCR remote control. Look at your VCR and 
VCR remote and try changing the input setting.
• Check to make sure all of the appropriate cables are firmly 
connected to your DVR, television and other audio/video 
equipment. For help with your audio/video connections, see the 
Start Here poster or Appendix A of this guide.
• Someone in your household may have placed the DVR in 
Standby mode. To return to normal mode from Standby, press 
either the TiVo button or the LIVE TV button. (On some 
Gemini.book  Page 115  Monday, April 10, 2006  11:06 AM