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Troubleshooting
ActiveSync Shows No Network Connection
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ActiveSync Shows No Network Connection
This could occur if your mobile computer is using DHCP 
and is unable to get its TCP/IP information. Your mobile 
computer may have trouble communicating with your 
network's DHCP server or your DHCP server may be 
unavailable.
Try removing the LP-E Card and reinserting it. If this doesn't 
fix the problem, wait for a few minutes. If you see the 
message “Unable to contact DHCP server, using cached 
information,” the LP-E Card is probably working properly. If 
after a few minutes ActiveSync still shows no network 
connection, ask your network administrator to verify that the 
DHCP server is working properly.
You can also try increasing the delay before launch setting 
in the Auto-Launch tab of the LP-E Applet. This is 
described in the LP-E Applet sections on 
 for 
Pocket PCs and on 
 for Windows CE-based mobile 
computers. If you have to set the delay to longer than 20 
seconds, you should consult your network administrator.
NOTE: If you use a static IP address instead of DHCP, you 
may have to put the IP address of the host computer in the 
Primary WINS: field in order to use ActiveSync.
I Get an “Error Starting Program” Message
When you install the LP-E Card or other Targus product and 
you get a message similar to “Error starting program, a 
required dll file PPCLOAD.DLL not found,” you probably 
tried to perform the installation without first establishing a 
Partnership or Guest relationship between your Windows 
CE-based Handheld Pro and your host desktop PC or 
notebook.