ZyXEL p-320w 사용자 가이드

P-320W User’s Guide

152 

Chapter 16 Troubleshooting

Table 65   Troubleshooting the WAN

The WAN LED is 

off.

Check the connections between the Prestige WAN port and the cable/DSL modem 

or ethernet jack.

Check whether your cable/DSL device requires a crossover or straight-through 

cable.

I cannot get a 

WAN IP address 

from the ISP.

Click WAN to verify your settings.

The username and password apply to PPPoE and PPPoA encapsulation only. 

Make sure that you have entered the correct Service Type, User Name and 

Password (be sure to use the correct casing). Refer to the WAN Setup chapter.

I cannot access 

the Internet.

Make sure the Prestige is turned on and connected to the network.
Verify your WAN settings. Refer to the chapter on WAN setup.
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge mode is turned on. 

The Internet 

connection 

disconnects.

If you use PPPoE encapsulation, check the idle time-out setting. Refer to the 

Table 66   Troubleshooting the Password

Cannot access the 

Prestige. 

The password field is case sensitive. Make sure that you enter the correct 

password using the proper casing.

Use the RESET button to restore the factory default configuration file. This will 

restore all of the factory defaults including the password; see 

 for details.