IQinVision iq510 참조 가이드

 

Page 60 of 60 

If you are experiencing problems with your IQeye camera, please visit the technical support section of the 
IQinVision web site, located at http://www.iqeye.com 

If you cannot find an answer to your problem by referencing either the Troubleshooting section of the IQeye 
Reference Manual or the support FAQs on the IQinVision web site, please contact an IQinVision 
representative for technical support. 

IQinVision 
email: support@iqeye.com 
Phone: 949-369-8100 
toll free: 877-850-0805 

When you contact IQinVision Technical Support, please make sure that you have the following information 
available: 

•  Your name, phone number, and email address, 

•  Your company name, if applicable, and its address and telephone number, 

•  Your camera’s hardware number (printed on the label affixed to the rear cap of the camera).  The 

hardware number is also known as a MAC address or Ethernet address. 

•  Your camera’s firmware revision which is visible on the security settings web page 

•  A detailed description of the problem.