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Error Codes

T

rou

b

leshoo

tin

g

Errors in reports are recorded as error code numbers because there is not enough 
space to print a detailed description of the error in the report. When errors are 
recorded in reports, note the error code number, and check it against the table 
below to learn more about what caused the error and how to remedy it.

#0001

Cause

There may be a document jam.

Remedy

Clear the jam.

#0003

Cause 1

A document longer than one foot is being sent from the feeder.

Remedy

Divide the document into pages and resend from the platen glass.

Cause 2

Data is too large and taking too long to send a document.

Remedy

Reduce the scan resolution and resend.

Cause 3

It’s taking too long to receive a page.

Remedy

Contact the other party and have them reduce the scan resolution or split the 
document into segments and resend.

#0005

Cause 1

The other fax machine did not respond within 35 seconds.

Remedy

Send the document again. Contact the other party and have them check their 
fax machine. If you are making an overseas call, add a pause to the number.

Cause 2

The other party may not be using a G3 fax machine.

Remedy

Check with the other party and send the document to a G3 fax machine. If the 
other party does not have a G3 fax machine, try sending your document using a 
transmission mode the other party’s fax machine supports.