GoVideo d640 제품 매뉴얼

5 - Help

Troubleshooting

SYMPTOM

REMEDY

No power.

• Insert plug securely into power outlet.

• Push the front panel POWER button off and back on.

• Check power at AC outlet by testing another appliance.

Player does not start

playback when PLAY



is pressed.

• Condensation has formed. Wait ~1-2 hours to allow player to dry out.

• Player cannot play discs other than DVDs, Audio CDs, MP3 CDs, and Photo

CDs.

• Try another disc to check if the unplayable disc is defective.

• Check region code.

Player starts playback

but stops immediately.

• Disc may be dirty and may require cleaning.

• Ensure that disc is installed with label side up.

No picture.

• Ensure that equipment is connected properly.

• Ensure that video input setting for TV is set correctly.

• Check if external equipment is on.

• Select same channel and source on TV as on player.

• Push the front panel POWER button off and back on.

No sound.

• Ensure that equipment is connected properly.

• If using a HiFi ampliﬁ er, try another audio source.

• Check Volume adjustment on the player and the external equipment.

• Check the

MUTE button on the player and the TV.

• No sound will be heard during pause, fast forward or reverse.

Distorted sound.

• Ensure that the audio input settings for your TV and stereo system are correct.

No audio from Digital

Output.

• Check digital connections.

• Check Audio Setup menu to make sure that “SPDIF/RAW” or “SPDIF/PCM” is

selected.

• Check if the audio format of the selected audio language matches your receiver

capabilities.

Distorted picture.

• Check disc for ﬁ ngerprints and clean with a soft cloth, wiping from center to

edge.

• Sometimes a small amount of picture distortion may appear. This is not a

malfunction.

Completely distorted

picture or no color in

picture.

• Disc format does not match TV format (PAL/NTSC). Check “TV System” setup.

Picture distorted during

forward or reverse scan.

• Picture will be somewhat distorted at times. This is normal.

No forward or reverse

scan playback.

• Some discs may have sections which prohibit Forward/Reverse Scan.

No 4:3 (16:9) picture.

• Choose the correct “TV Type” setting in the Setup menu.

Remote control does not

function.

• Make sure the batteries are installed with the correct polarities (+ and –).

• Batteries are dead. Replace with new ones.

• Point remote control directly at signal sensor.

• Operate remote control within 20 feet of signal sensor.

• Remove obstacles between remote control and signal sensor.

DVD player and

remote control keys not

functioning.

• Power unit off and on. Alternatively, turn off unit, unplug power cable and plug it

back in. (Player may not be operating properly due to lightning, static electricity

or some other external factor.)

Playback does not start

when Title is selected.

• Parental Control function may be set. Conﬁ rm the “Rating” setup.