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Technical Support

The 3Com Knowledgebase is a database of technical information to help 
you install, upgrade, configure, or support 3Com products. The 
Knowledgebase is updated daily with technical information discovered by 
3Com technical support engineers. This complimentary service, which is 
available 24 hours a day, 7 days a week to 3Com customers and partners, is 
located on the 3Com Corporation World Wide Web site at:

http://www.knowledgebase_3com.com/

Download drivers, patches, software, and MIBs across the Internet from 
the 3Com public FTP site. This service is available 24 hours a day, 7 days a 
week.

To connect to the 3Com FTP site, enter the following information into your 
FTP client:

Hostname: ftp.3com.com 

Username: anonymous

Password: <your Internet e-mail address>

Note: You do not need a user name and password with Web browser 
software such as Netscape Navigator and Internet Explorer.

If you require additional assistance, contact your network supplier. Many 
suppliers are authorized 3Com service partners who are qualified to 
provide a variety of services, including network planning, installation, 
hardware maintenance, application training, and support services.

When you contact your network supplier for assistance, have the following 
information ready: 

• Product model name, part number, and serial number 

• A list of system hardware and software, including revision levels 

• Diagnostic error messages 

• Details about recent configuration changes, if applicable 

If you are unable to contact your network supplier, see the following section 
on how to contact 3Com.