3com S7906E 설치 설명서

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Troubleshooting Portal 
Inconsistent Keys on the Access Device and the Portal Server 
Symptom 
When a user is forced to access the portal server, the portal server displays neither the portal 
authentication page nor any error message. What the user sees is a blank web page. 
Analysis 
The keys configured on the access device and the portal server are inconsistent, causing CHAP 
message exchange failure. As a result, the portal server does not display the authentication page. 
Solution 
Use the display portal server command to display the key for the portal server on the access 
device and view the key for the access device on the portal server. 
Use the portal server command to modify the key on the access device or modify the key for the 
access device on the portal server to ensure that the keys are consistent. 
Incorrect Server Port Number on the Access Device 
Symptom 
After a user passes the portal authentication, you cannot force the user to log out by executing the 
portal delete-user command on the access device, but the user can log out by using the disconnect 
attribute on the authentication client. 
Analysis 
When you execute the portal delete-user command on the access device to force the user to log out, 
the access device actively sends a REQ_LOGOUT message to the portal server. The default listening 
port of the portal server is 50100. However, if the listening port configured on the access device is not 
50100, the destination port of the REQ_LOGOUT message is not the actual listening port on the server. 
Thus, the portal server cannot receive the REQ_LOGOUT message. As a result, you cannot force the 
user to log out the portal server. 
When the user uses the disconnect attribute on the client to log out, the portal server actively sends a 
REQ_LOGOUT message to the access device. The source port is 50100 and the destination port of the 
ACK_LOGOUT message from the access device is the source port of the REQ_LOGOUT message so 
that the portal server can receive the ACK_LOGOUT message correctly, no matter whether the listening 
port is configured on the access device. Therefore, the user can log out the portal server. 
Solution 
Use the display portal server command to display the listening port of the portal server on the access 
device and use the portal server command in the system view to modify it to ensure that it is the actual 
listening port of the portal server.