Avaya 6211 사용자 가이드

This feature provides the console attendant with a visual indication of the trunk group status
for each of the console Trunk Group Select buttons.

Twelve of the Trunk Group Select buttons have associated  WARNING  and  BUSY

other 12 buttons have only associated  BUSY  lights. The lights function as follows:

lights. The

◆

◆

These

BUSY light

Goes on when all trunks in the associated trunk group are busy.

WARN  (warning) light

Goes on when a preset number of trunks in the associated trunk group is busy.

lights can alert you to unusual or suspicious conditions such as groups that are

always busy or never busy. Knowing what hours of the day are the most busy, and the least
busy in terms of trunk usage is also useful in analyzing possible trunk problems. For
example, if the  BUSY  light for a particular group is on during a normally slack period, you
should check the possibility that one or more trunks is really out of service, but appears to
be busy. On the other hand, a trunk group  BUSY  light that never goes on should also be
checked. Use the Busy Verification feature to test suspected faulty trunks.

Complaints from telephone/voice terminal users that they are not receiving calls sometimes
result from accidental operation of the Send All Calls button or failure to cancel Call

Forwarding. In response to such a complaint, place a call to the voice terminal user and see
if a 

f 

or 

s 

appears on the display. If either of these codes is displayed, tell the user to

deactivate the feature.

The System Manager can use the System Management Terminal (SMT) (System 85) or

DEFINITY Manager™ 

II 

(Generic 2) to monitor system conditions that may reflect troubles

reported by users.

Three action/object/qualifier commands are especially useful in this

respect:

◆  

Status commands can be used to check the status of stations, trunks, data modules,

and links. For example,  status station  for a particular extension number shows
whether Call Forward and Send All Calls are currently activated.