Avaya callmaster ii 사용자 가이드
21
MCH Forced Call Options Available with the DEFINITY ECS G3V4 and Later
Beginning with the DEFINITY ECS G3V4, the following MCH forced call options
can be administered for your agent station.
can be administered for your agent station.
If many-forced is optioned for a split or skill, an ACD call for this split or skill will
automatically be delivered to an idle line appearance if:
automatically be delivered to an idle line appearance if:
— you are in the Auto-In or Manual-In work mode
— you have an available unrestricted line appearance on your terminal
— an ACD call is not ringing at your terminal
— Aux-Work mode is not pending
— an agent move from CMS is not pending
To return to the
held call
held call
1
Press the call appearance button of the held call
•
You are connected to the held call
Note: If you are active on a call and you press the call
appearance button of the held call, the active call will be
dropped (unless the Auto-Hold feature is active).
appearance button of the held call, the active call will be
dropped (unless the Auto-Hold feature is active).
If one-forced is optioned for your split or skill, an ACD call for this split or skill will
automatically be delivered to an idle line appearance if:
automatically be delivered to an idle line appearance if:
— you have no other ACD call on the station (ringing, active, or on hold)
— you are in the Auto-In or Manual-In work mode
— you have an available unrestricted line appearance on your terminal
— Aux Work mode is not pending
— an agent move from CMS is not pending
Note: If you want to receive another ACD call for a one-forced MCH split or skill,
use the procedure on the previous two pages for taking ACD calls on request.
use the procedure on the previous two pages for taking ACD calls on request.
If one-per-skill is optioned for an EAS skill, an ACD call for this skill is automatically
delivered to an idle line appearance if:
delivered to an idle line appearance if:
— you have no other ACD call for that skill on the station (ringing, active, or on hold)
— you are in Auto-In or Manual-In work mode
— you have an available unrestricted line appearance on your terminal
— an ACD call for some other skill is not ringing at your terminal
— Aux-Work mode is not pending
— an agent move from CMS is not pending
Note: If you want to receive another ACD call for a one-per-skill forced MCH
skill, use the procedure on the previous page for taking ACD calls on request.
skill, use the procedure on the previous page for taking ACD calls on request.