Avaya 18d 사용자 가이드

If you set up a centralized telephone answering position at extension 10, use the

following settings to customize it:

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Immediate Call Answering.  If the receptionist should answer  all calls,
use Line Assignment (#301)  to assign all lines to extension 10. Set Line
Ringing for all lines at extension 10 to Immediate Ring; set the lines

assigned at each user’s extension to Delayed Ring or No Ring.

Backup Call Answering.  If the receptionist should answer some lines
only when a user does not pick up, set Line Ringing for those lines at

extension 10 to Delayed Ring; set the lines assigned at each user’s
extension to Immediate Ring.

No Answering.  If some lines should not be picked up by the receptionist

at all, either set Line Ringing for those lines at extension 10 to No Ring or
simply use Line Assignment (#301) to remove those lines from extension

10. In either case, set Line Access Restriction (#302)  to No Access for

those lines at extension 10 to prevent the receptionist from using Direct
Line Pickup to access those lines.

The MLS-34D phone shown in Figure 2-4 illustrates the following programmed
buttons in addition to some other system features:

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Extension Numbers.  Auto Dial buttons are programmed for extensions
11 through 30, starting with the top left button shown in Figure 2-4. The

receptionist can use these buttons to dial or transfer calls to the
extensions with one touch. In addition, the lights of the Auto Dial button
show the status of the extension, so the receptionist can tell whether the
phone at the extension is idle (no lights on), busy (red on), calling the
receptionist  (green flash),  or ringing back after the receptionist

transferred a call (green flutter).

Fax Management.  A button (labeled Fax-31) is programmed as a Fax

Management button for the fax machine connected to extension 31. The
lights next to the button show what is happening at the fax machine (for
example,  red broken flutter indicates that the fax machine is not
responding—like when it is out of paper). (For more information, see “Fax
Management Feature” in Chapter 4.)

Alternatively, the receptionist can use an MLS-CA24 Intercom Autodialer for the

extensions the receptionist dials most frequently. This leaves buttons on the
phone free for more features and phone numbers.

Programming